If you have an urgent medical problem, that will not wait for the following day, please telephone the surgery BEFORE 10.30am

After this time please contact 111 for medical advice - https://111.nhs.uk/ 

However if you have a sick child under the age of 12 please contact the surgery for advice

Urgent Consultations: 

Please dial 999 if you are experiencing signs of a heart attack, signs of a stroke, severe difficulty breathing, heavy bleeding that won’t stop or have a severe injury. 

Please ensure that you telephone the Surgery before  10.30am if you have an urgent medical condition that will not wait until the following day.

 Sick children will be seen as soon as possible.  If you are in any doubt about your child’s health, please telephone the surgery for advice.

If you need an urgent consultation because the problem won’t clinically wait until tomorrow, please telephone the surgery BEFORE 10.30am and be prepared to give the member of staff details of your symptoms. 

A member of the clinical team will return your call to triage as soon as possible.

 

If you are experiencing dental pain, see below or visit our Dental Problems page for details on how to access an emergency appointment with a dentist.

If you are experiencing eye problems, in the first instance please contact a Monmouth Optician, who has superior equipment and facilities to treat acute conditions.

 

Blood Bottle Shortages

We have been informed by the welsh Government there is a UK wide shortage of blood bottles due to a problem with the manufacturer.

ONLY ESSENTIAL blood tests will be booked for the forseeable future. Please note if you have a blood test already booked the GP will be reviewing whether these are essential and we may be in contact with you to postpone your appointment.

This shortage is temporary and expected to last up to 3 months. This does mean that some tests will be postponed until the national stocks recover.

Those patients with the highest risk or clinical need will still receive the blood tests they need, however routine blood tests will be postponed.

Please accept our apologies for any inconvenience caused by this and thank you for your patience while we work to provide the best health care

Booking a Routine Consultation with a Doctor or Nurse:

Please register for My Health Online to be able to book appointments with a doctor online (link to registration below).  You will need to contact Reception to arrange an appointment with a nurse because appointment lengths vary for different nursing services.

Application Form for My Health Online Account (download)

Access link to My Health Online

Alternatively please telephone 01600 712152 (between 8am and 6.30pm) or email us at: appointments.w93072@wales.nhs.uk

You will be offered a consultation with the next available clinician.

However if you would prefer to wait for a consultation with a particular clinician, please mention this and we will give you their next available appointment.

We will always try to offer you an appointment to suit, however we do ask you to book appointments as far in advance as possible.

To limit the number of people in the surgery building you will, where appropriate, be asked to attend your appointment on your own.

 

!! PLEASE WEAR A MASK TO YOUR APPOINTMENT !!

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

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