If you are older than 16 years, we would encourage you to register for a My Health Online (MHOL) account. This allows you to request your repeat prescriptions online and this is the surgery's preferred method for people requesting their repeat prescriptions.

Application Form for My Health Online Account (download)

Access link to My Health Online

Alternatively, you may use:

  • Answer phone - leave a message on 01600 715035, 24 hours a day, 7 days a week. If you would like to speak to a member of the dispensary staff please leave your name and telephone number and we will call you back as soon as possible, usually after surgery ends.

  • By post – to Dispensary, Dixton Surgery, Dixton Road, Monmouth, Monmouthshire NP25 3PL

Please remember that we do not work at weekends or on bank holidays.

Note for Patients who go to a local Chemist:  If you would like a local chemist to collect your prescription, please telephone your chemist to advise them that you have ordered some repeat medication.  Many chemists will order your repeat medication on your behalf.

Prescription/Medication Collection from the Surgery

Prescriptions may be collected from the surgery between 08:30 - 13:00 and 14:00 - 18:30 Monday to Friday.  Please go to our temporary Reception Window in the Car Park and a member of staff will bring your prescription/medication to you.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review their regular medications and notification to make an appointment for your review will appear on your repeat slip at the appropriate time.

If you receive a reminder for a medication review, please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

!!!!  PRIVATE/HOSPITAL PRESCRIPTIONS: Please be advised that prescriptions issued by a Private Consultant cannot be converted onto NHS Prescriptions.  You will need to take your Private Prescription to a Chemist who will advise you of the charge.  Also, if an NHS Consultant provides you with a prescription during your appointment, you will need to take the prescription to the hospital pharmacy.

A note about Dispensing

This is a dispensing practice and we are able to dispense medication to those patients who live over a defined distance from the town, as set down in guidance from the Welsh Assembly (approximately over 1km in a direct line from the nearest chemist). 

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